Smartsupp

smartsupp.com

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What it does

Smartsupp provides live chat, chatbots, AI tools, and multichannel messaging for websites and mobile apps, including email, Facebook Messenger, and WhatsApp conversations.

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SiteList review score

The ecommerce live-chat and AI proposition is clear and well supported. Improve mobile performance and sharpen buyer proof and technical consistency.

Reviewed on Oct 12, 2026

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Screenshots

Captured during our latest review on Oct 12, 2026

Smartsupp — Home page — Home · www.smartsupp.com

Smartsupp — Integrations page — Integrations · www.smartsupp.com

Pricing details

The site states a 14-day free trial; paid-plan pricing was not directly evidenced in the supplied pricing extract. free trial (14 days) · 14-day free trial.

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Key features

Live chat
Multichannel
Chat with visitors on a website.
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Email
Multichannel
Handle email conversations.
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Messenger
Multichannel
Handle Facebook direct messages.
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WhatsApp
Multichannel
Handle WhatsApp direct messages.
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AI Agents
AI and automations
AI assistants for sales or support workflows.
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AI Reply Assistant
AI and automations
Assist with composing replies.
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MCP
AI and automations
Connect other AI tools.
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Automation Workflows
AI and automations
Automate repetitive tasks.
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Lead Generation
Other features
Support lead-generation workflows.
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Mobile SDK
Other features
Add the widget to an app.
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Reporting and Analytics
Other features
Monitor and evaluate activity.
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Who it’s for

Website customer support
Chat with website visitors in real time.
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E-commerce sales conversations
Use chat and AI tools in online sales workflows.
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Multichannel customer communication
Manage email, Messenger, and WhatsApp conversations alongside live chat.
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Integrations

Gmail
communication
Connect email conversations from Gmail.
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Facebook Messenger
communication
Handle Facebook direct messages.
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WhatsApp
communication
Handle WhatsApp direct messages.
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Shopify
e-commerce
Ready-made integration for installing Smartsupp on Shopify.
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WordPress
e-commerce
Ready-made integration for installing Smartsupp on WordPress.
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WooCommerce
e-commerce
Ready-made integration for installing Smartsupp on WooCommerce.
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PrestaShop
e-commerce
Ready-made integration for installing Smartsupp on PrestaShop.
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Magento
e-commerce
Ready-made integration for installing Smartsupp on Magento.
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OpenCart
e-commerce
Ready-made integration for installing Smartsupp on OpenCart.
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Shopware
e-commerce
Ready-made integration for installing Smartsupp on Shopware.
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Questions buyers actually ask

What is Live Chat?

Live Chat is a real-time communication tool that works directly on a website or mobile app. Visitors open the chat window and send a message to a support team or sales representatives.

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How much does Live Chat from Smartsupp cost?

Smartsupp's starter package is free, with a limit on the number of conversations; paid plans add advanced features.

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Do I need programming skills to get started with Live Chat?

No programming knowledge is required; the solution can be configured through the dashboard.

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Can I respond to Live Chat messages from a mobile app?

Yes. Smartsupp has a mobile app for Android and iOS.

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What multichannel options does Smartsupp offer?

Smartsupp lets users manage live chat, email, Messenger, and WhatsApp conversations from one dashboard.

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Product FAQ information · View source

The expert review

Smartsupp scores 73/100 with a clear live-chat and AI-conversation proposition for ecommerce teams. Its strongest assets are self-serve evaluation and structural accessibility, while mobile performance and proof specificity limit the result.

73/100: strong platform, slower mobile

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Verified user reviews

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Reviews are from the SiteList community. Some reviewers received incentives — disclosed in the review, always. The verdict is never for sale.

Scores across 13 dimensions

Brand & experience

Performance

Performance
61

Content & editorial

Trust & decision surfaces

Search & discoverability

Docs & measurement

Docs & self-serve helpNot assessed

Domain: smartsupp.com
Category: Live chat & chatbots
Pricing: Freemium
Platforms: web, ios, android
Founded: 2012
Last checked: Oct 12, 2026
Public dimensions: 13

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