SiteList review score
Clear positioning for small businesses that cannot afford missed calls. Mobile performance and self-serve help need practical improvements.
13 dimensions
Reviewed on Aug 31, 2026
Chat-to-franki
chat-to-franki.com
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Claim itWhat it does
Franki is an AI receptionist and voicemail service for small businesses. It answers incoming calls when business owners are unavailable, conducts conversations to take caller details and enquiry information, and sends an SMS summary within one minute of the call ending.
Two ratings
Verified user rating
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Screenshots
Captured during our latest review on Aug 31, 2026
Pricing details
Franki Receptionist is available for £10/month with a dedicated UK number and unlimited calls. Franki Family subscription is £7/week. First call is free. Billed monthly. free trial · First call free with no payment and no signup required.
| Plan | Price | Details |
|---|---|---|
| Franki Receptionist | monthly | Dedicated UK number, unlimited calls, SMS summary after every call. Cancel anytime. Dedicated UK number · Unlimited calls · SMS summary after every call View source |
| Franki Family subscription | custom | Weekly check-in calls for a parent or friend, with a private summary sent to the buyer. View source |
Key features
Call Forwarding Handling
Call Handling
Answers unanswered or busy incoming calls forwarded from mobile networks via forward-when-busy or forward-on-no-answer rules.
Instant SMS Summaries
Notifications
Delivers an SMS summary containing caller name, contact number, and request details within one minute of call completion.
Custom Business Training Brief
AI Receptionist
Answers caller enquiries based on business name, opening hours, pricing, and standard customer FAQs.
Transparent AI Disclosure
Compliance
Identifies as an AI voice assistant on initial pickup on every call to maintain compliance and transparency.
Who it’s for
Small Business Missed Call Management
Prevents lost leads for sole traders, home service tradespeople, salons, clinics, and small practices when lines are busy or after hours.
Senior Companion Check-ins
Schedules regular phone conversations for elderly individuals or friends to offer voice companionship.
Buyer questions
Questions buyers actually ask
How is this different from voicemail?
Voicemail is a dead-end. Most customers hang up as soon as they hear the beep, and the ones who do leave a message ramble past the useful bit or forget to leave a callback number. Franki is a real conversation: she greets the caller in your business's name, answers what she can, asks the follow-up questions a receptionist would, and packages the whole thing as a tidy SMS to you. It's voicemail your customers will actually complete, plus a receptionist doing the triage.
Do I have to change my phone number?
No. Your customers keep dialling the number they already know. You set your carrier to forward-when-busy or forward-on-no-answer to a dedicated Franki number. Every UK mobile network supports this, it's a five-minute setup, no phone system to replace.
How quickly do I get the summary?
Within a minute of the caller hanging up. SMS to your mobile with the caller's name, phone, what they wanted, and any dates or specifics they mentioned. Ready to call back at your first free moment.
Does Franki claim to be me, or a human?
Never. Franki identifies herself as an AI assistant on first pickup, on every call. That protects your reputation and it's what the ICO expects.
How much does it cost?
£10 a month. Includes a dedicated UK number, unlimited calls, and an SMS summary to you after every call. Cancel any time from your account.
Product FAQ information · View source
The expert review
Chat-to-franki scores 80/100, with clear positioning for small businesses that need help handling missed calls. Its main weaknesses are mobile performance at 2.7 seconds and limited self-serve help for configuring the service.
80/100: strong product, with performance and help gaps
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Scores across 13 dimensions
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