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Autochat

autochat.in

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What it does

AutoChat is a WhatsApp automation platform for Indian businesses, combining lead capture, team inbox and CRM workflows, chatbots, broadcasts, commerce workflows, integrations, and human follow-up.

Two ratings

SiteList review score

Clear WhatsApp-first workflows make the product easy to understand. Canonical consistency, form labeling, and self-serve help need a focused pass.

Reviewed on Oct 14, 2026

Why this score? →

Screenshots

Captured during our latest review on Oct 14, 2026

Home · autochat.in
Features · autochat.in
Pricing · autochat.in
Blog · autochat.in

Key features

  • Team inbox

    team inbox and CRM

    Assign chats, leave internal notes, and see the full customer history.

  • No-code chatbot flows

    chatbot automation

    Create greetings, buttons, lists, and questions that collect details before a person steps in.

  • Broadcasts and templates

    WhatsApp marketing

    Send approved template campaigns to opted-in contacts and route replies to the team.

  • Bot-to-human handoff

    conversation handling

    Agents can take over a conversation at any time.

  • API and webhooks

    integrations

    Push leads and events to CRM, sheets, or internal tools.

  • Store and payment links

    commerce

    Share order updates and payment links by connecting a store or payment provider.

  • WhatsApp Business Platform

    WhatsApp API

    Connect a number through the official WhatsApp Business Platform.

  • WhatsApp coexistence

    WhatsApp API

    Keep using the WhatsApp Business app on the same number where Meta supports it.

  • Multilingual flows

    chatbot automation

    Create flow messages in English, Hindi, Malayalam, or other customer languages.

View source

Who it’s for

  • Lead capture and follow-up

    Capture WhatsApp enquiries, qualify them, assign ownership, and follow up.

  • Sales and customer support

    Route WhatsApp conversations to sales and support teams with customer context.

  • Ecommerce operations

    Handle product questions, payment links, cart recovery, order updates, and customer support.

  • WhatsApp marketing

    Run approved template campaigns for opted-in contacts and route replies to the team.

View source

Buyer questions

Questions buyers actually ask

Which channels does AutoChat support?

WhatsApp only. AutoChat is built on the official WhatsApp Business Platform and does not run Instagram, Messenger, or website chat conversations.

View source

Do I pay Meta separately?

Yes. Meta charges for certain WhatsApp template messages under its own pricing. Those fees are separate from the AutoChat plan.

View source

Can I keep using the WhatsApp Business app?

With coexistence, Meta lets many numbers use the WhatsApp Business app and the platform together. Eligibility is checked during setup.

View source

Can flows be in Hindi or Malayalam?

Yes. Flow messages can be written in any language customers use, including English plus a regional language.

View source

Product FAQ information · View source

The expert review

AutoChat scores 71/100 for a clear WhatsApp-first workflow aimed at Indian businesses. Its strongest evidence is the straightforward path from enquiry to handoff, while canonical consistency, form labeling, layout stability, and self-serve documentation need work.

71/100: AutoChat is aimed at Indian SMEs and growing teams that want to explain, route, and support WhatsApp enquiries through one focused workflow.

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Scores across 13 dimensions

Domain
autochat.in
Category
Marketing automation
Founded
2019
Last checked
Oct 14, 2026
Public dimensions
13

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