The homepage FAQ answers the main onboarding questions for a direct-to-consumer utility: it lists PDF, DOCX, TXT, PPTX, EPUB, and FB2 support, sets a 30 MB limit, and explains accuracy boundaries. Valid FAQPage JSON-LD reinforces that surface, supporting a 70/100 score. Support stops there. The crawl found no standalone help, support, or knowledge-base area for failed uploads, scanned files, or conversion errors, and /llms.txt returned 404. Create a focused troubleshooting page that covers scanned PDFs, image-based EPUBs, compression, and escalation. A concise /llms.txt can separately state the six formats, 30 MB limit, and core features for machine answerability; it should complement, not replace, human-facing help.